JSM Quality Academy Limited is a Zambian consulting firm whose mission is to support businesses to achieve operational excellence through bespoke research, training and development in quality systems, business continuity and process improvement. The Academy has earned an international reputation in the provision of quality consultancy, training and research development in the fields of agribusiness, finance, energy, agriculture and water development.

Quality is the pursuit of excellence, getting ahead of competitors when everything is equal. The shift towards meeting customer requirements by organisations has given rise in demand to have established management systems that help to control and coordinate business processes. With the emergence of Covid-19 pandemic, there has been a change on how products and services are being developed and delivered to the customer. There are more stringent regulatory requirements, supplier specifications and customer satisfaction needs.

Thus, the need to have a well-developed Quality Management Systems to meets these demands. The availability of affordable and reliable provision of products and services in quality management in both Covid-19 and post pandemic periods has proven to be a challenge for most existing and emerging businesses. The introduction of JSM Quality Academy brings forth innovative solutions and sustainable development initiatives by focus on affordable pricing and business re-engineering approaches. The Academy is an organization offering premier training and development in Quality Management Systems (QMS).

Our consultancy firm brings together, a team of highly skilled and experienced quality and business systems experts having a vast experience in different sectors of the economy.

Our Industry-certified team members bring a vast array of backgrounds, perspectives, and skills to our ongoing effort to provide business excellence solutions for our clients.